Melissa is the Certification Coordinator for DONA International, specializing in customer service, certification, and education. She is the primary contact for members seeking their certification as a doula and facilitates both the certification and continuing education processes to support the overarching goals of the organization as well as the education department staff support.
Prior to working with DONA International, Melissa has 10 years of experience as a theatre professional, focusing on sales, marketing, membership database management, and customer relations. She earned her M.B.A. along with her B.F.A. in theatre administration with a minor in entrepreneurship from Millikin University in Decatur, IL. She loves exploring the different neighborhoods and culture that Chicago has to offer.